Parts for your repairs will only be ordered when your computer has either been collected, or has been dropped off at one of our South London offices.
All invoices are to be settled with cleared funds upon return or collection of your computer.
No computers or equipment will be released until the agreed estimate and repairs have been paid for.
Any repairs not collected within 14 days will incur storage charges of £5 per-day.
Invoices NOT paid within 14 days will incur a 20% late fee.
ALL missed appointments either for drop-off/collections will incur 1 hour labour fee of £25
In order for us to function profitably, and continue to charge less than half of our competitors, we operate a very strict appointment only system to ensure that every customer receives an exceptionally high standard of service and personal attention. This also allows us to schedule call-outs and collections/drop-off’s at times suitable and agreed by customers.
Booking a time to drop-off or collect your equipment is an “appointment”, and as such, our work is scheduled around these appointments, which is why any missed appointments with less than 24hrs notice WILL be billed our standard 1hr labour fee. This however in 95% of cases will still make your repairs vastly cheaper than anywhere else, but covers our time of not scheduling any other jobs during your allotted appointment time.
No-Fix – No-Fee Service.
No-fix no-fee mostly applies to un-repairable equipment or financial write-off’s.
Diagnostics of “non-obvious” faults (Such as physical damage) where repairs are refused will billed 1 hour.