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When joining our tech support club, there are certain things that you need to know in order to make the most of it.
The following Terms and Conditions explain exactly how everything works and the limitations.
These terms are grouped by Tech Support Club membership types, and are in addition to our existing Terms and Conditions.
My Local IT Guy will not be responsible for any damages your business may suffer; My Local IT Guy disclaims any warrantor merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses, and service interruptions.
We reserve the right to amend and update these Terms and Conditions at any time, but we will provide announcements in our customer services section in advance and email every customer to provide adequate time to question or raise any concerns regarding any forthcoming changes. We never distribute your name or e-mail address to any third parties.
Technical support is provided for an existing computer only. Membership should not be used to cover additional computers or devices. However, additional owned device support requests will be billed at our nominal hourly rate.
You can add another home user subscription to cover your device or pay the hourly cost.
Technical support is provided for you and your computer only. Membership should not be used to cover additional computers or devices. However, additional owned device support requests will be billed at our nominal hourly rate.
You can add another user subscription to cover additional employees or pay the hourly cost.
Microsoft 365 Email Management is not included within your Sole Trader Membership.
Other Microsoft 365 Services such as sharepoint management are not inclusive in your monthly subscription. Microsoft 365 Subscribers should upgrade to our Corporate Tech Support Club plan.
Website Hosting, Email Hosting on our Cloud Servers here in the UK is included with your subscription.
Migration of your website to our servers and email setup for you is also included.
Website management, Website Design and SEO are seperate services and are not included with your sole-trader subscription.
Your Tech Support Club Corporate membership covers support for existing employee’s and 1 computer per-user only.
Membership is not intended to be used to cover additional computers or devices. However, additional same-user owned device support requests will be billed at a discounted nominal hourly rate.
Additional users within your company can be added to your subscription at anytime from within your client area. Setup fee’s for each user.
New Employee’s and their computers require not less than 21 days notice of their start date.
We also require no less than 7 days remote or physical access to their new computer prior to starting.
Microsoft 365 Email Management is also included within your Corporate Membership.
Other Microsoft 365 Services such as sharepoint management are not inclusive in your monthly subscription.
Website Hosting and Email Hosting (Non M365) on our Cloud Servers here in the UK is included with your subscription.
Migration of your website to our servers and email setup for each user is also included.
Website management, Website Design and SEO are not included with your subscription.
Annual computer servicing is provided as part of your membership, so long as it’s paid annually.
For this, you need to drop off your computer at our workshop in Croydon by appointment only.
If you miss your appointment or cancel it with less than 24 hours notice, you will be charged £25 to cover our time.
Apple devices are not covered by our Tech Support Club servicing.