Terms and Conditions

Our terms and conditions when working for you.To try to make things easier to find, we have grouped our T&C’s according to what it applies to, which should save you the hassle of having to read everything only to find the relevant parts (Should you ever take the time to read what your agreeing to)

Appointments

Booking a time to drop-off or collect your equipment is an “appointment”. As such, we work around these appointments. Any missed appointments with less than 24hrs notice are billed our standard 1hr fee.

However, in 95% of cases will still make your repairs vastly cheaper than anywhere else but covers our time of not scheduling any other jobs during your allotted appointment time.

All missed appointments either for drop-off/collections will incur a 1-hour fee of £25

For us to function profitably, and continue to charge less than half of our competitors, we operate a very strict appointment only system to ensure that every customer receives an exceptionally high standard of service and personal attention.

This also allows us to schedule call-outs and collections/drop-off’s at times suitable and agreed by customers.

Billing and Invoices

All invoices must be paid with cleared funds (cash or card) upon return or collection of your computer.

Computers and IT equipment are not released until the agreed estimate and repair invoices are paid.

Any repairs not collected within 14 days from the date of repair will incur storage charges of £5 per-day.

Invoices not paid within 14 days will incur a 20% late fee.

Complaints – Contact & Support;

Should you ever have any reason or need to contact us with a complaint, question or query of any nature at all, for any reason, we guarantee that your contact is acknowledged the same day and we endeavour to get your situation resolved the same day, or as promptly as physically possible, when third parties are involved.

Complaints & technical support need to be sent via support ticket from within your secure client area, to avoid any possibility of them being lost or sent to an incorrect address.

If you wish to report abuse coming from our network, please use our contact form found on our contact page here.

Definitions;

In the following terms and conditions unless the context otherwise requires: “we” or “us” means My Local IT Guy. “you” or “user” means you the customer or any person who makes use of our services through you or on your behalf.

“services” means computer services, internet services, networking services such as web hosting, domain name registrations and or any other facility or service provided by My Local IT Guy, to you.

“the registrant” means the person applying for a domain name or any person acting on their behalf. “web hosting” means the area on the Server allocated by us to you for use by you as a web site on the internet. “the registry” means the relevant domain names registry.

All users of services provided by My Local IT Guy, by use of our services, accept the terms and conditions which follow, irrespective of the mode or manner of ordering employed by the user when ordering the services.

Disclaimer;

My Local IT Guy will not be responsible for any damages your business may suffer, My Local IT Guy disclaims any warrantor merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions.

We reserve the right to amend and update these Terms and Conditions at any time, but we will provide announcements in our customer services section in advance, and email every customer to provide adequate time to question or raise any concerns regarding any forthcoming changes. We never distribute your name or e-mail address to any third parties.

Indemnification;

As a customer, you agree that you shall defend, indemnify, save and hold My Local IT Guy harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against My Local IT Guy, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by a customer, its agents, employees or assigns.

Customers agree to defend, indemnify and hold harmless My Local IT Guy against liabilities arising out of Any defective products sold to customers from a My Local IT Guy server, any injury to person or property caused by any products sold or otherwise distributed in connection with My Local IT Guy’s servers and any material supplied by customers infringing or allegedly infringing on the proprietary rights of a third party, including copyright infringement.

No-Fix – No-Fee Service.

No-fix no-fee only applies to un-repairable equipment or financial write-off’s where the fault is something we are unable to repair or is financially not worth repairing.

Diagnostics of “non-obvious” faults (Such as physical damage / liquids spilt on computers that have not been declared) where repairs are refused will be billed 1 hour.

Computer services legal info

Ordering of Parts

Parts for your repairs will only be ordered when your computer has either been collected or has been dropped off at one of our South London offices.

Cancellations of renewable services;

Domain names – Non-refundable, as it is the client’s responsibility to switch off the auto-renew for any domain names they do not wish to renew. We do of course send out 5 carefully timed reminders long in advance before a domain renewal is due, along with instructions on what to do if you do not want to renew a particular domain name.

Shared web hosting – You must notify us no later than 24 hours before its renewal date, by support ticket only. All accounts due for renewal shall be invoiced 24 hours in advance of the 1st of the due month.

Reseller Hosting – You must notify us no later than 24 hours before its renewal date, by support ticket only. All accounts due for renewal shall be invoiced 24 hours in advance of the 1st of the due month.

Dedicated Servers – A minimum of 1 clear calendar month is required to cancel a dedicated server.

If you fail to notify us of cancellation and your invoice(s) are then generated, these invoices shall be deemed valid, outstanding and due for payment. If your invoice is for shared or reseller hosting, for a full 12 months, we can reduce it to 1 month and this amount will be due for payment and your plan terminated at the end of that month.